Shipping policy

Shipping & Delivery Policy
Last updated: July 2026

Shipping Area
We currently ship throughout Ontario, from west to east and south to the northern Muskoka region. If you require delivery outside our standard shipping area, please contact us and we will be happy to provide a custom shipping quote.

Shipping Costs
Orders under $300 ship for a flat $75, and orders of a $300 value or more ship for free within our Shipping Area. Heavy or oversized plants that require specialized equipment aren't included in this rate — see Heavy & Oversized Plants below for how those are quoted instead.

How We Deliver
We personally deliver all orders — no third-party couriers, no boxes left on doorsteps. Every delivery run is carefully planned to ensure your plants arrive in the best possible condition.

Delivery Schedule
We run deliveries once a week, typically on Wednesdays. Because we route each run based on order volume, number of nursery pickups and geography, the exact delivery date within your selected week may shift slightly — we'll always keep you informed ahead of time.

Selecting Your Delivery Week
At checkout, you'll be able to choose your preferred delivery week from the available options. We'll take it from there and confirm the specific date as it gets closer.

Delivery Timeframes
Delivery timing depends on the size of your order, the weather and your distance. Larger orders and longer distances may require additional lead time to accommodate properly. If your order has any special requirements, we'll reach out to discuss timing with you directly.

Heavy & Oversized Plants
Certain plants, including large trees and specimen-size shrubs, require specialized equipment for delivery. These products are marked on the product page for larger size variants and at checkout with a notice indicating that a shipping quote is required before your order can be fulfilled.

If you see this notice, please do not treat checkout as a confirmed order. We will contact you after purchase to provide an accurate shipping quote based on your location and the equipment required. Your order will not be processed or scheduled for delivery until you have approved the shipping cost. To get a quote before purchasing, reach us at hello@lunegardens.com.

Weather-Dependent Delivery
In the event of poor weather conditions, we may need to delay a delivery to ensure your order arrives healthy and intact. We will notify you as soon as possible if weather affects your scheduled delivery date.

Keeping You in the Loop
You'll hear from us as your delivery date approaches with confirmation details and any updates. If anything changes on our end, we'll always reach out proactively — we don't believe in leaving you guessing.

Questions?
Reach us at hello@lunegardens.com and we'll be happy to help with anything delivery-related.