Refund policy

Return & Refund Policy
Last updated: March 2026

All Sales Are Final

Due to the perishable and living nature of our products, we do not accept returns or offer refunds on any plants, trees, shrubs, or other nursery stock purchased through our online storefront. We hand-pick every order to ensure you receive the healthiest, highest-quality plants we have access to — but once a plant leaves our care, its ongoing health depends on the conditions it encounters.

Why We Cannot Accept Returns

Plants are living organisms that are sensitive to changes in environment, handling, and care. Once a plant leaves our care, we have no way to verify the conditions it has been exposed to — including watering, sunlight, temperature, soil, and transplant shock. For this reason, we are unable to resell returned plant material, and we cannot issue refunds based on plant performance after the point of sale.

This policy applies to all products, including but not limited to:

• Perennials, annuals, and grasses
• Trees and shrubs (including balled-and-burlapped and container stock)
• Evergreens and conifers
• Native plants and groundcovers
• Ferns and specialty plants

Damaged or Incorrect Orders

If you believe you received the wrong plant or your order was damaged in transit, please contact us within 48 hours of receipt at hello@lunegardens.com. We will review each situation on a case-by-case basis at our sole discretion and make every effort to correct it. Photographic documentation of the issue will be required.

No Exceptions

We are unable to make exceptions to this policy, including for:

• Plants that have gone dormant or dropped leaves
• Plants that did not survive winter
• Plants that did not thrive due to site conditions, pests, disease, or improper care
• Change of mind or duplicate purchases

We appreciate your understanding and thank you for supporting us.